1 How do I make a booking?
On the hotel page choose your check-in and check-out dates and the number of guests. The system instantly lists available rooms and current prices for those dates. Select a room, enter the guest details and continue to payment.
2 When is my booking confirmed?
Bookings with completed payment are recorded immediately. Where the hotel works on live allotment, confirmation is instant; where hotel approval is required, your booking appears as "Awaiting Hotel Approval" and the result is sent by e-mail.
3 How can I view my booking?
A personal voucher link is created when your booking is completed. If you are signed in, you can see all your bookings and their status under "My Reservations".
4 Can I cancel my booking?
Cancellation and change conditions depend on the contract terms of the room you select. If a free-cancellation window applies, it is shown while you choose the room. Simply contact us to request a cancellation.
5 Are child discounts applied?
Yes. Child discounts and free-stay rules are defined per hotel by age. When you enter the number of children and their ages in the search, the price is calculated accordingly.
6 Are my payments secure?
All card payments are taken through a PCI-compliant payment infrastructure with 3D Secure verification. Your card details are never stored on our site; they are processed directly by the bank/payment provider.
7 Which payment methods can I use?
Individual guests can pay with Visa and Mastercard credit/debit cards. Agency partners can book on account (on credit) within their defined credit limit.
8 Can I get an invoice?
Yes. You can request a corporate invoice in the notes field during booking or contact us afterwards. For agency partners, invoicing follows the account periods.
9 How does on-account trading work?
Agency partners are given a credit limit. When you create a booking the amount is posted as a debit to your account and your remaining credit updates instantly. You can follow your statement under "Account Statement" in the member panel and e-mail it to yourself any time.
10 How can I reach you?
You can reach us through the form on our Contact page, by phone or by e-mail. Our operations team is available 24/7 for booking matters.
